LEGAL REFERENCE

How we protect your account and data

Your privacy matters to us. We've built our privacy policy around keeping your personal information, payment details and gaming activity secure. When you open an account with 24...

Account SecurityPayment ProtectionData EncryptionTransparent PracticesIndonesia Compliance

See the Lobby Read FAQ

Privacy policy scope and jurisdiction

24 erek operates for players in supported Indonesian regions where local law permits our services. This privacy policy covers how we collect, store and use your personal data—including your name, contact details, account credentials and payment information. We comply with applicable Indonesian data protection standards and international security practices. Your DANA, OVO, GoPay and QRIS transactions are handled via encrypted payment gateways.

We do not sell your information to third parties. Any updates to this policy will appear on this page with a revised date.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Contact us about privacy

Email Support Reach our privacy team at [email protected] with questions about your data, account security or how we handle your payment details.

Account Settings Manage your personal information, communication preferences and privacy settings directly from your account dashboard within seconds.

Live Chat Open live chat during business hours to discuss privacy concerns, data requests or clarifications about our policy in real time.

PLATFORM TRUST SIGNALS

Trust signals behind our privacy promise

Encrypted Transactions

Every DANA, OVO, GoPay and QRIS payment is encrypted end-to-end. Your payment gateway and account balance data travel only through secured channels.

No Third-Party Sales

We never sell, rent or share your personal information with external marketers. Your data stays within 24 erek unless legally required otherwise.

Regular Security Audits

We conduct regular reviews of our data storage, password protocols and payment systems to catch vulnerabilities before they affect your account.

Transparent Cookie Use

Our site uses cookies to remember your preferences and improve your lobby experience. You can manage cookie settings in your browser at any time.

GDPR & Local Compliance

We align with international data protection standards and Indonesian regulations. Your rights to access, correct or delete data are always honoured.

Incident Response Plan

If a data breach ever occurs, we have a documented protocol to notify affected users within 72 hours and take corrective action immediately.

WHY THIS PLATFORM

How our privacy stance compares

Data Minimalism

We collect only what's needed to run your account and process DANA, OVO, GoPay, QRIS payments—nothing extra for marketing or resale.

Encryption Standard

All account logins, payment submissions and personal data use 256-bit SSL encryption. Your credentials never travel unencrypted across our network.

Cookie Transparency

We disclose every cookie we set on your device, why we set it and how long it stays. You choose whether to accept non-essential tracking.

No Hidden Clauses

Our privacy policy is written in plain English, not legal jargon. We explain what happens to your data in sentences you can actually understand.

User Control

You can request a download of all your personal data, correct any details, or request deletion at any time from your account dashboard.

Payment Partner Vetting

DANA, OVO, GoPay and QRIS providers we use are certified and comply with Indonesian financial security standards. We audit their data practices regularly.

Annual Review Cycle

We review and update this policy every year to match changes in technology, regulations and best practices in online gaming security.

PLATFORM SNAPSHOT

What shapes our privacy stance

Account-First Design We built 24 erek around your account dashboard. Every privacy control lives right there—no buried settings, no surprise data sharing policies.

Payment Method Trust DANA, OVO, GoPay and QRIS are trusted locally. We treat them as extensions of your account security, never storing full card or e-wallet numbers.

Mobile-First Privacy Whether you're on phone or desktop, privacy controls sync instantly. Your data settings follow your account across all devices you log into.

Live Support Access Our privacy team answers data questions in real time via live chat, email and account settings. No long wait for answers about your information.

Lobby Clarity Every slot room, live table and sportsbook market you enter logs only essential game data. We don't track your betting patterns for external analytics.

Instant Account Recovery Forgot your password or suspect unauthorized access? Our verification process restores your account in minutes, protecting your privacy instantly.

Privacy policy questions answered

We collect your name, email, phone number, date of birth and address to verify your identity. When you fund your account via DANA, OVO, GoPay or QRIS, we record the transaction but never store your full payment credentials. We keep this data encrypted and only share it with payment processors where legally required.

We retain your account data for seven years after closure to comply with Indonesian financial regulations. After that period, we delete all personal information unless you request earlier deletion. Your game history and transaction records are archived separately and encrypted.

Yes. From your account dashboard, select 'Privacy & Data' and download a full copy of your personal information in one file. This includes account details, transaction history, login records and any support tickets. The download arrives within 24 hours.

No. We never sell, rent or trade your personal data to marketers, advertisers or other companies. We share data only with payment processors (DANA, OVO, GoPay, QRIS partners) who need it to process your transactions and comply with financial laws.

All payment methods use encrypted 256-bit SSL connections. We never store your full payment details on our servers. Your DANA, OVO, GoPay or QRIS transaction data goes directly to your payment provider's secure gateway, then back to us as a confirmation token only.

We monitor our systems 24/7 and conduct regular security audits. If a breach occurs, we notify all affected users within 72 hours, explain what happened and provide free credit monitoring. We also file a report with relevant Indonesian authorities immediately.

Yes. Essential cookies (login, payment) cannot be disabled, but you can disable marketing and analytics cookies from your browser settings or our cookie banner. Opting out does not affect your account or gaming experience.